Frequently Asked Questions
How does MagicLatch work?
MagicLatch secures with strong latches. Magnets are used to assist in easily leashing your pet, while the latches lock and secure the MagicLatch operation. MagicLatch is for dogs 5 to 85 pounds.
What sizes of dogs can be used with MagicLatch?
MagicLatch is designed for dogs 5 to 85 pounds.
Will MagicLatch work with any type of leash?
Will MagicLatch work with any type of collar or harness?
MagicLatch is designed to work with nearly any style of standard collar with a D-ring, and harnesses with a ring on the dog's back. Harnesses with a chest ring will cause MagicLatch to lay sideways across your dog's chest and shoulders and your dog's body movement may activate the release button accidentally. We recommend using a standard collar or harness with a back ring in place of a chest ring harness when using MagicLatch.
Can I use MagicLatch with a tie-out?
Can I use MagicLatch for climbing?
Will the MagicLatch dangle magnetically attract other items on my dog’s collar?
In almost all cases, no. Most items on dog collars are made of metals that will not adhere to the dangle. On occasion, your dog may have a metal item that will adhere to the dangle. In those instances, slide on an enclosed positioner and extra collar ring to a location away from the metal that is adhering. Attach the dangle or the other metal item to that d-ring.
Tell me about your Money Back Guarantee.
Pet Connect, Inc. is so confident that you will be satisfied with MagicLatch that we offer a 30-day money back guarantee, less shipping and handling. If you would like to return your MagicLatch please Contact Us to obtain a return authorization. Your returned items must be in the original packaging along with the original receipt. Items must be in like-new condition and free from damage. If your MagicLatch is defective, we will also replace it free of charge within the 30-day period.
How do I clean MagicLatch if it gets dirty?
You may clean MagicLatch with soap and water if required. Please shake it thoroughly when finished to remove excess water and allow it to dry.
Can MagicLatch get wet?
Yes, the dangle can be submerged in water, on occasion when your dog may go for a swim and, of course, when your dog is out in the rain. However, the grabber is not designed to be submerged in water.
What is your shipping time?
Orders process within 1-3 business days. Orders ship via USPS First Class mail. USPS First Class shipping generally takes between 1-6 days depending on location. You may also choose to have your MagicLatch shipped USPS Priority Mail.
Where do you ship?
Our shipping costs exclude AK, HI, and other non-contiguous US locations and International. Shipping to those excluded locations will assessed additional shipping costs. Please Contact email@example.com for additional shipping costs.
Do you have smaller or larger sizes? Other colors?
We always have new and exciting products in development with MagicLatch technology. If you subscribe to our Newsletter, Follow us on Facebook, Twitter, Instagram, or Pinterest you will get the latest news on MagicLatch and be the first to hear about all of our newest products.
How do I place a Wholesale Order?
We will be happy to set up qualified buyers for wholesale orders. Please contact us at Contact Sales at firstname.lastname@example.org for information and we will set up your account.